On-demand IT Support

For some small businesses Managed IT services may be unnecessary or too costly. Our On-demand IT support gives you flexibility to budget expenses your way. With On-demand IT services, get the help you need exactly when it’s required. You only pay for the services performed, which gives you complete control over IT expenses.

You may be hesitant to sign a contract for problems that occur only once in a while. But, waiting until the last minute to find reliable IT service provider is risky. Setting up an association with an IT team is always recommended, so that when any issue arise afterwards – you can just call them.

• Do I need a contract for On-demand IT support?

  No. You do not need to be under contract for our On-demand IT support. However, it is highly recommended a full assessment of your current IT environment before you submit any IT service request. It will increase efficiency of our actual work and decrease your expenses.

• Do you offer remote IT support?

  Yes, we offer both, the remote and the onsite IT support.

• How long is it going to take to fix the issue?

  Every IT support request is processed the same day, and we will be able to give you an estimated time once you submit an IT support request.

• Is there a better way to get IT support?

  Yes, our Managed IT Services. The aim of these services is to fix problems before you even notice them. So our aim is to eliminate the need for you to ever call us!

• How much does your IT support cost?

  We will give you a cost effective quote for the IT support you require when we know the details. It depends on the IT skill-set, location and time of day.

• Can you fix my IT issues outside of normal office hours?

  Of course! We aim to work discreetly to never disturb your employees and day to day business activities. This kind of IT support often needs a little lead in time.

• What operating systems do you support?

  We are offering complete support of Linux operating system and limited support of Windows and Apple OSX operating systems.

• Do you have a Customer Support Portal?

  Yes. In order to streamline support requests and better serve you, we utilise a support ticket system. Every support request is assigned a unique ticket number which you can use to track the progress and responses online. For your reference we provide complete archives and history of all your support requests. User must be registered with NS Computing to submit a ticket. You can request customer support account by filling in Customer support account registration form.

• Need On-demand IT Support RIGHT NOW?

  If you are not registered NS Computing customer please fill in your details and submit On-demand IT Support Request form. Otherwise, please visit our NS Computing Support Centre and open a new ticket.

Let’s schedule an initial consultation meeting at your offices to assess your current IT environment and create customer support account!